August 2016

Probing Diagnostics – Use Case 1

Leveraging Probes to Diagnose Real-Time Voice Quality Matt Christopher August 3, 2016 Reclaiming the “P” Word In our last post, Making the “P” Word G-Rated, we questioned the authority [...]

July 2016

Making the “P” Word G-Rated

Reclaiming “Probe” as an effective UC diagnostics tools Matt Christopher July 25, 2016 It all Started with the Extra Terrestrials Since the alien abductions of the 1960’s, the term [...]

May 2016

Defending The Enterprise Edge: SIP Trunk Edition

Leveraging Nectar’s UCMP for SBC’s Solution to Optimize Skype for Business User Experience Via On-Premises PSTN Industry Trend: Moving to Cloud In case you have been offline for the past few years, everything is moving to the cloud. Virtually everything.  Moving applications to the cloud promises increased flexibility, scalability, reliability and accessibility with decreased management

April 2016

Component Profiling: The Dangers of Circumstantial Evidence Falsely Assigning the Blame for Skype for Business Voice Quality

CSI: UC Our CTO, Joe Fuccillo often uses a crime investigation as an analogy for diagnosing communications quality issues within a UC deployment. A crime has occurred; the user is the victim. The initial list of potential suspects is long and varied: from the WAN, to the network components, to the premise Wi-Fi, to the

March 2016

The Cloudy State of UC

Reflections on Enterprise Connect 2016 Matt Christopher March at the Gaylord Palms, Orlando I have honestly lost track of how many Enterprise Connects I have attended. Actually, I lied.  Sorry about that.  I have been to every Enterprise Connect.  I have lost track of how many VoiceCon’s I attended. Over the years, it has been

A Year in Review

Lessons Learned In My First Year as a Microsoft IT Pro Tools Partner for Skype for Business Matt Christopher, VP Customer Experience, Nectar Looking Back As I was on the 5 hour flight home from Orlando, digging out of my e-mail inbox after 3 days at Enterprise Connect, I began to reflect on the past

February 2016

A CIO’s Flexibility is an IT Pro’s Complexity

Could SDN Help Reduce Some Complexity Of A UC Deployment? Matt Christopher February 24, 2016 A Brief History of Enterprise Voice Through the last few decades of the 20th century, traditional TDM PBX’s, for the most part, were easy enough to troubleshoot and maintain.  When there was an issue, it was either the phone, the

December 2015

Knowing Where to Place the Chalk

How collecting, correlating, and surfacing the proper data identifies and solves issues faster Matt Christopher December 15, 2015 Cheesy Business School Anecdote There is an old business school anecdote about a gentleman, we’ll call him Nick Tar, who retired after working at the same factory for decades. No one knew the assembly line or machinery

November 2015

What’s In A Name? A Rose By Any Other Name Would Still be Microsoft UC

My Love Language As someone who writes a lot, I have a certain love and appreciation for words. Words should paint a picture, they should flow, and they should also fit nicely on a page.   When companies change their product names, they change the words.  I do not think Microsoft considered the impact it would

October 2015

This Goes to 11: 4 More Skype for Business Deployment Gotchas to Avoid

Standing on the Shoulders Of A UC Editor and Calling Myself Tall Today, I was reading Beth Shultz’s recent No Jitter article, 7 Skype for Business Deployment Gotchas to Avoid. I believe that Beth and the panelists she cited were spot on with their assessment of some key areas overlooked in UC deployments. Here is